What Schertz Homeowners Say About Otto’s Garage Door
We don’t ask for reviews. We earn them. Since 2004, the way a job ends is the way the next one starts: you watch the door go up and down, you check the invoice against the quote, and you decide whether the name on the van matched the work in your garage. When someone in Schertz takes the time to write about their experience, that’s the whole reputation. No review farm. No scripted follow-up emails. Just neighbors who called, got a real person on the line, and want the next person down the road to know what to expect.
Recent Reviews
“The spring snapped at 7:15 on a Tuesday morning and my truck was stuck in the garage. I called Otto’s and the person who answered was Otto. He quoted the job on the phone, said he’d be there by nine, and walked in at 8:50. The price at the door was the same number he gave me on the call. Door’s been quiet ever since.”
Maurice E.
Schertz, TX
“Otto looked at our opener and said the opener wasn’t the problem. The door was out of balance and the motor was working too hard. A bigger company might’ve sold us a new unit just because we asked. Otto fixed the balance, adjusted the tracks, and told us to call when the opener actually gives out. He could’ve charged us twice. He didn’t. That’s why we’ll call him again.”
Ebony E.
Schertz, TX
“I had a written estimate from another company for a full door replacement. My neighbor said to get a second opinion from Otto before signing anything. Otto came out, measured, and showed us what the other estimate was missing. We didn’t need a new motor, we needed new rollers and a reinforced panel. Saved us eleven hundred dollars. The second opinion was free.”
Vivian C.
Schertz, TX
“Otto’s crew replaced both springs on our double door and the technician showed me how many cycles were left on the old ones compared to the new ones. He also pointed out a cable that was starting to fray and replaced it on the spot. One visit, both issues handled. The 90-day promise is printed right on the invoice. That sold me before the work even started.”
Brianna E.
Schertz, TX
“We bought our house in Schertz knowing the garage door was older. Otto came to give us a quote on a new door and told us the existing door had another five years if we maintained it. He could’ve sold us a door that day. Instead, he wrote down a maintenance plan and handed me a price list for when we’re actually ready. A company that talks itself out of a sale is a company I’ll recommend.”
Maurice E.
Schertz, TX
“Ten percent off for veterans isn’t a gimmick here. My husband served and Otto didn’t blink when we mentioned it. He showed up in a clean truck, wore a uniform with his name on it, and explained every part he touched. When the invoice came, it was exactly what he quoted over the phone. Even the discount was applied before he printed it. You don’t get service like that from a call center.”
Ebony E.
Schertz, TX
Why Customers Trust Us
It’s not complicated. We answer the phone with a real person, every call, even at nine at night when a spring lets go and your car is trapped inside. We live here. Otto Reinhardt founded this company in 2004 and he still runs every job from the first call to the final walkthrough. The price he quotes on that call is the price you pay. The 90-Day Done Right Promise is printed on every invoice, and if something isn’t right, one call brings Otto back. No queue, no ticket number, no runaround. We’re background-checked, uniformed, and trained on every major brand from LiftMaster and Chamberlain to Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor. We publish our address and license number so you know exactly who’s coming before the truck pulls up. If you’re in Schertz or anywhere in the county, call (830) 341-1180 for a free estimate. The person who answers will be the person who shows up.
Written by Otto Reinhardt, Owner at Otto’s Garage Door, serving Schertz since 2004.