Meet the Team - Otto’s Garage Door

Meet the Schertz Team Behind Otto’s Garage Door

We’re not a franchise and we never will be. The people who answer your call, drive the truck, and turn the wrenches all live within thirty minutes of your street. Most of us have been turning wrenches in Guadalupe and Comal County for a decade or longer, and we’ve fixed doors on streets we grew up on. You’ll see us at the H-E-B on FM 3009, at Friday night Schertz High football games, and at the Pickrell Park Fourth of July. We’re your neighbors with tool belts, and the name on the van is the same name that answers the phone.

Our People

Otto Reinhardt – Owner & Lead Technician

Otto founded Otto’s Garage Door in 2004 with one truck, a phone that rang at his kitchen table, and a stubborn belief that quoting a fair price on the first call was better than making excuses at the door. He still answers the phone himself at nine at night when a spring lets go and your car is trapped in the garage. Otto is factory-trained on LiftMaster, Chamberlain, and Genie openers, and he’s installed enough Clopay and Amarr doors to walk a job and quote it in under ten minutes. His crew jokes that he can diagnose a door by sound alone: the scrape, the grind, the telltale rattle that says a bearing is on its way out. Ask him about spring cycles and he’ll give you the same line he’s used for twenty years. “I count spring cycles like tire miles. I’ll tell you what’s left on yours.” Off the clock he’s at Canyon Lake with a fishing pole, or under a truck he’s restoring, usually both.

Marcus T. – Senior Installer

Marcus has been with Otto’s since 2011, longer than anyone except the owner himself. He handles the big jobs: full door replacements, custom Clopay wood-look installations, and the kind of irregular openings that make a supply-house catalog useless. Marcus is the one Otto sends when a homeowner wants a door that’s not just functional but actually looks right on the house. He’s certified on Amarr and Wayne Dalton installation specs, and he’s built more custom trim packages than he cares to count. Marcus grew up in Cibolo and has two kids in the Schertz-Cibolo-Universal City ISD. If he installs your door, he’ll be the one who tests it twenty times before he calls it done, then makes you work the release handle yourself so you know how it feels.

Lydia R. – Service Coordinator & Parts Specialist

Lydia is the voice on the phone during the day, and if you’ve ever called with a question about parts, you’ve probably talked to her. She keeps the truck stocked and the schedule tight, but her real talent is parts knowledge. She can identify a broken hinge or a worn roller from a photo texted to her in ten seconds. Lydia has every major brand’s parts catalog committed to memory: LiftMaster logic boards, Genie capacitor kits, Clopay panel assemblies, Chamberlain gear-and-sprocket sets. If it exists, she knows where it is and whether it’s on the truck. If it’s not on the truck, she tells you that on the phone, not after we arrive. Lydia lives in Universal City with a rescue greyhound named Socket, and she’s the reason our truck shows up with the right part the first time more often than not.

Diego V. – Apprentice Technician

Diego joined the crew two years ago and is working through his brand certifications under Otto’s direct supervision. He started by shadowing Marcus on installs and now runs service calls on his own for tune-ups, roller replacements, and opener programming. Diego is the one who pulls the truck around back and checks every cable, pulley, and sensor before he leaves a job, even when the fix was simple. He grew up in Schertz and graduated from Clemens High, and his parents still live four blocks from the shop. The crew gives him the hard jobs on purpose, because Otto says you don’t learn respect for a 200-pound door until you’ve seen what a wound spring can do when it’s handled wrong. Diego takes that seriously, and it shows in his work.

One Standard, Every Job

The 90-Day Done Right Promise is on every invoice, and every member of this crew has Otto’s phone number programmed in their phone. If something isn’t right, the person who did the work comes back and makes it right. No call center. No case number. No runaround. Every job gets the same treatment whether it’s a $29 roller replacement or a full custom door package. The crew wears the name on their backs, the truck carries the license and the published address, and the price quoted on the phone is the price written on the invoice before any work begins. That’s the standard, and it doesn’t change depending on who shows up at your door.

Written by Otto Reinhardt, Owner at Otto’s Garage Door, serving Schertz and surrounding communities since 2004.